To do this, you must. Tags: SDWAN, vManage, cEdge, PnP, OnboardWhen your device is taken off the inventory, shipped elsewhere for redeployment, or returned to Cisco for replacement using the return merchandise authorization (RMA) process, you can use the deregister command to cancel the registration of your device. 3. 1) When an RMA is needed, the system will send a handoff email to the SR requester or Acknowledgment contact. For more information please consult the following link:T. We make the Cisco RMA process easy. Cisco Meraki can replace a defective device through the RMA process. For instance, if an RMA is opened for you on Friday after Cut off, we will process the RMA by Monday. 3 Borders : CAT9500 (will be 9600 in the production) Edges : Mix of 9300s and 9400s SW Version : 17. Delivery of an automated RMA process that supports 3-Way RMA transactions at the time of RMA creation. 5. IT managers now have expanded visibility, including hop-by-hop analytics, into network. During the boot up, select Macros > User Defined > F6. Supported Transceiver Modules Use the Cisco Product Returns and Replacement Process (RMA) to return your WAVE devices, follow these steps: Step 1 With your web browser, navigate to the Cisco Product Returns & Replacements (RMA) , shown in Figure 1 . return merchandise authorization (RMA): An RMA (return merchandise authorization) is a numbered authorization provided by a mail-order merchant to permit the return of a product. Cisco Refresh is a cost-effective, sustainable way to leverage Cisco products. Follow Cisco RMA process. Customer's sole and exclusive remedy and the entire liability of Cisco and its suppliers under this limited warranty will be, at Cisco's or its service center's option, shipment of a replacement within the warranty period and according to the replacement process described in the warranty card (if any), or if no warranty card, as described on. In this document the terms and procedure of a return material authorization (RMA) (‘RMA Procedure’) are laid down for Orlaco Products B. This seen when the switch crashes in Cisco IOSd process. Customer's sole and exclusive remedy and the entire liability of Cisco and its suppliers under this limited warranty will be, at Cisco's or its service center's option, shipment of a replacement within the warranty period and according to the replacement process described in the warranty card (or if no warranty card, as described on the Cisco. Fax: 408 525-9100. sh* The DOA process is separate from any warranty programs. When you need technical assistance, you can resolve issues quickly using the resources and tools. 3 Way RMA ProcessThe program is open to all users of Cisco equipment and equipment branded by companies acquired by Cisco. Step 4: On the Access tab, under Services & Support, click Add Access. webex. Bias-Free Language. Enter either the twelve-digit serial number of the device (s) OR the nine-digit Cisco Meraki order number (s); one per line. Step 1. 2. · Asset Recovery use the Direct Web Access feature in many of the automated email reminders sent to customers. 06-30-2013 01:05 AM. A 3 Way RMA is the scenario where Cisco Partners keep spare inventory in their depot. Step 2. From memory array scope, you can also get access to DIMM. This new way of delivering support information empowers customers and partners to use Cisco data in new and innovative ways to increase productivity and add new value to their business. RMA品返却 パートナー様ご手配便でRMA返却をいただく際は下記情報を事前にご連絡を頂きますようにご協力をお願いします。 1. Obtain an identical model, with the same number of network modules and same type and number of physical interfaces. Push exactly same interface and routing configuration to this FTD and wait proceed with cutover. If the issue is a Severity 1, contact Cisco TAC by phone. 2. Step 5. In response to amirgolan. You can't send the product back without an RMA number -- well, you could, but it would either be marked "return to sender" or it would be misplaced and you'd never see it again. Description. Click New as shown in the image. Phone: 61 2 8446 3411 (Option 4 ). All forum topics. During the boot up, hit F2 and enter the BIOS utility. Return material authorization (RMA) is an arrangement in which the supplier of a good or product agrees to have a customer ship the item back to them in exchange for a refund or credit due to a product defect or malfunction. 2(x) code may experience a HAP reset due to a segfault (signal 11) crash in the ELTM process when it is handling an MTS (Messaging and Transaction System) message. 2960X model is covered under "Cisco Enhanced Limited Lifetime Hardware Warranty". update ASA software to same version as the primary ASA. Cisco ASR 9000 Series Route Switch Processor. Each Cisco Catalyst 9200 Series Switch comes with two stack ports located on the back panel of the switch to support the StackWise-160/80 architecture. Requesting an RMA. com. On the FMC, navigate to System > Health > Events and check the status of the Smart License Monitor module for errors. The Catalyst 8500 Series Edge Platforms are integrated with Cisco ThousandEyes internet and cloud intelligence. This type of arrangement can apply to a physical good as well as a software. Cisco Confidential PRR Duplicate RMA Feature In some cases, it may be more efficient to copy, or ‘duplicate’ an existing RMA to create a new RMA. Any product not returned within the specified period of time, or by the Return By Date on the RMA may be subject to invoicing for the same credit amount received as a discount at time of sale. 1. x still supports Hostscan functionality for VPN only posture with the Cisco ASA. n Signaling traverses the Expressway solution between the mobile endpoint and Unified CM. Important Claim Information you should record. "R-E" chassis are NOT covered under Limited Lifetime Warranty. If your refund request is approved, Cisco Meraki will email you an RMA number and we will process your return. 1) When an RMA is needed, the system will send a handoff email to the SR requester or Acknowledgment contact. rma Once TAC has determined the product to be DOA and eligible for new product, a request for a replacement and Returns Material Authorization (RMA) will be submitted. The return label must be underneath the shipping label. Customers may continue to work with Cisco partners to get a warranty hardware replacement. . Fig 1. 総箱数(配送伝票. 2. Cisco DNA Center provides one-touch RMA support for the following switches: Switches that are discovered and configured using LAN automation, including the seed devices (LAN automation primary and peer devices) Devices configured as fabric in a box (standalone only) — Cisco AI Endpoint Analytics Enhancements. As part of the RMA process, the NFM will update the switch configuration, and ensure the image running on the new switch matches the previous switch. Track your RMA Check the status of your RMA. First select a person at your organization to administer the portal. RMAs will be processed when they are returned to San Jose, California, USA. 1. These routers are optimized for aggregation of dense 10 Gigabit Ethernet and 100 Gigabit Ethernet connections. 5 Return Material Authorization. 09-10-2014 12:31 AM. Delivery of an automated RMA process that supports 3-Way RMA transactions at the time of RMA creation. 1) Lists and describes each WAAS CLI. You are responsible for the returned parts until we receive them, including any. The factory reset process is used in the following scenarios: Return Material Authorization (RMA) for a device: If you have to return a device to Cisco for RMA, remove all the customer-specific data before obtaining an RMA certificate for the device. As above, you need to open a normal case first, then ask the the TAC engineer to conduct an EFA. Start an Immediate Backup. Complete the following prerequisites before proceeding: Configure the site hierarchy within Cisco DNA Center Configure network services (ex. CCW Support. In the Cisco DNA Center GUI, click the Menu icon and choose Workflows > Configure Cisco User Defined Network. Q. Cisco recommends replacing the suspect LC hardware (8-10GBE). First, you'll have to contact the hardware manufacturer's RMA department to get. Under the terms and conditions of Cisco Systems RMA policy the replaced parts must be returned to Cisco Systems for analysis within ten (10) days to allow Cisco Systems to continue to improve the quality and reliability of the. Replacement, Repair or Refund Procedure for Hardware: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery within fifteen (15) working days after receipt of the defective product at Cisco's site. RMA stands for return merchandise authorization. Asia Pacific. If you purchased directly from Cisco Meraki, we will issue a refund, typically within 15 days of processing the return. Reboot the vEdge 2000 router. Step 2 Enter the UDI into the RMA License portal tool on Cisco. If it turns out that the RMA "fixes" the problem, odds are that a power-cycle would have "worked" just as well. You must generate an authentication token using the Cisco DNA Center Cloud portal so that Cisco DNA Center connects with. 3. For the Firepower 2100 by default, the ASA is in Appliance mode. Stack cable and stack cable slot on a 9200L model. The RMA process triggers an automatic discovery workflow when you insert a new blade server, or when you replace an old blade server. com. Users will start the RMA process on the Product Returns and Replacement tool Main Landing Page (2). Two serial numbers can now be entered at the time of RMA creation for those partners that self-spare, via the Service Order RMA Tool (SORT): The serial number of the claimed defective part from customer networkHello SDA Experts, I'm working on PoC for the hospital enviroment in Switzerland and we're in the place where we're trying to test the RMA procedure for Fabric Devices. Step 1. tar: Process Restart** * If the SMU type is Reload: upon activation of the SMU, the router reloads. Cisco. 返品許可（RMA）をリクエストするには、Merakiダッシュボード内のRMAリクエスト フォームに必要事項を入力してください。RMAリクエストが承認された場合、Cisco Merakiから電子メールでお客様にRMA番号をお知らせし、無料の返品出荷ラベルをお届け. The Overview. Process Restart** IOS XR Release 7. m. · Asset Recovery use the Direct Web Access feature in many of the automated email reminders sent to customers. When determining if a Cisco Meraki AP is faulty, the following checks must be made. This Service provides an optional add-on hardware replacement service for existing Cisco customers with active with the normal shipping process. Step 2. Organizations with highly mature operations embrace automation – giving them greater adaptability, resilience, and agility. The request will be processed within 24-48 business hours. Learn more. The objective of Guided Workflow is to to collect all pertinent case and RMA details to AUTOMATE RMA creation during Case Creation, avoiding the "Customer Handoff" email, therefore speeding up the RMA process. Contact Asset Recovery for questions or concerns regarding RMA returns. We would like to show you a description here but the site won’t allow us. As of approximately 1st November 2007 new. This "Assert failure" is almost certainly a software defect. It also describes the software activation process for Cisco software activation and feature licensing for Cisco software on 3900, 2900, and 1900 Integrated Services Routers. Complete these steps to install and configure the new supervisor: Install the new supervisor in the chassis and, in case the supervisor uplinks are used for VSL, connect them physically. Push the Template into a spare or RMA Router. import any third party certificates to the standby ASA. Choose the added device and Convert Licenses to Smart Licensing. Software download (including Data Collection Tools and Smart Applications where available). What are my responsibilities as a customer for returning parts under advance. Fig 1. Cisco International Limited c/o DHL Supply Chain, Unit 3220, Wellington Parkway, Magna Park, Lutterworth LE17 4XW, UK The part(s) contained in this shipment are replacement parts provided under your Cisco Service Agreement. sh" and reload (Run the command reload) to cleanup any existing configurations on the. rma - Cisco. On November 14, 2021, partners and distributors will have the ability to submit their eligible Return Materials Authorization (RMA) with Credit requests in the Cisco Commerce Workspace (CCW) Self-Service Returns tool. For a DOA RMA: A new unit will be shipped from the Juniper manufacturing facility within two (2) business days; The defective product must be returned within ten (10) days from receipt of the replacement unit;During the Discovery process, Cisco DNA Center assigns a role to each of the discovered devices. Insert the new PIM (the PIM you received as part of the RMA process). Q. Transfer Policy Software is not transferable unless (A) applicable law requires it, (B) the applicable license terms expressly permit it, or (C) the transfer is an Authorized Transfer. Cisco vWAAS Bundled Image Upgrade for ENCS 5400 Series, with RMA Process for Cisco EOS/EOL WAVE Devices RMA Process for Cisco WAVE Devices Figure 1 Product Returns & Replacement (RMA) Page Step 2 From the Search drop-down list, choose one of the following search options: † Company Name † Order Number † Product Name †. Click the name of a device for which you want to add user-defined fields. 2. x (Catalyst 9300 Switches) Bias-Free Language. We answer: “Who can help me escalate my Cisco RMA incidents?” WHAT WE CANNOT DO • Create RMA incidents in CIS • This is handled by the SYNNEX Customer Service Team • Process RMA credits to Partner in. Step 2: Locate a successful backup of the faulty device. How do I get an RMA for a failed unit to Cisco for repair and return to. This document must be read in conjunction with How Cisco Provides Services, which is incorporated by reference into this document. If you initiated an RMA process and have received a new router as a replacement, you need to upload the updated version of the authorized vEdge serial number file to Cisco SD-WAN Manager. Asia Pacific. Click Add . Licenses on existing and newly. Cisco ISE is not required for the use cases covered in this guide. This means the. Today, when a part is returned via the RMA process, the service contracts are updated at the moment that the replacement part is shipped to the customer or partner. Software warranty duration: 1 year. Obtain an identical model, with the same number of network modules and same type and number of physical interfaces. Solved! Go to Solution. Perform a software reset. Asia Pacific. The upgrade program is now closed and replacement is supported via Cisco RMA process. See IoT special offers Explore industrial IoT portfolio. Per the device's replacement warranty. Pic 1 shows how the email will look like. Configure the interfaces for the new PIM. We do it by providing and managing a comprehensive set of systems, tools and processes th. Cisco ISE is not required for the use cases covered in this guide. 2. If affected, replace on failure with the Cisco RMA process. This type of arrangement can apply to a physical good as well as a software. Re-packaging Your RMA IfusingtheoriginalCiscoboxandpackaging,properlyplacetheitemwithinthepackagingmaterial. Get an RMA Number . Phone: 001 888 443 2447. Cisco recommends replacing the suspect LC hardware (8-10GBE). The device reloads and boots up with blank configuration. Back Up Device Configuration from Failed Device. After you choose a deployment type, the left pane displays menu relevant to the. 2) When you click on the "Complete your RMA button" in the email, it will take you to a review & submit page on the RMA tool. How it Works: Our new RMA Creation process consists of four steps: Part Information; Site Information; Delivery Details; Review & Submit Guided Workflow is a new addition to case creation in Support Case Manager to augment the Intelligent RMA Experience. When your device is taken off the inventory, shipped elsewhere for redeployment or returned to Cisco for replacement using the return merchandise authorization (RMA) process, you can use the de-register option to cancel the registration on your device. If a serial number is found in the list as 'Affected', then replace the 1OC768-POS-SR. This new way of delivering support information empowers customers and partners to use Cisco data in new and innovative ways to increase productivity and add new value to their business. Cisco's RMA tool will send reminders to fill out the draft RMA to the user with whom the case was opened. 2. copy AnyConnect profiles (the . How do I make a request for an RMA and/or if I have questions about the request process? A. RMA Process. To replace a failed router using Cisco SD-WAN Manager , perform the following steps: Open the file and change the IP addresses. Install and Configure the New Supervisor. 1. Software warranty duration: 1 year. Cisco does not accept Destroyed, Stolen, or Scrapped Products as a part of Cisco’s RMA process for Advance Replacements. Certificate of Destruction (CoD): This option is available when business conditions prevent the return or RMA Process for Cisco CSP Devices. This video outlines the new automated Return Material Authorization process for rehosting licenses from a failed device. Web: Go to the Cisco Support site and click Open New Case. Learn how to return Cisco equipment with an RMA, who to contact for support, and how to remove data from your product. This new process is called “RMA front-end swap” because a contract is updated with the new part information at the beginning of the RMA process. The request is then routed to Cisco Sales Management for approval, based on the details you have provided. Cisco Technical Assistance Center (TAC), Return Material Authorization (RMA), Dead on Arrival (DOA), and Software Licensing Activity Best Practice Tips Resources Available Obtain an identical model, with the same number of network modules and same type and number of physical interfaces. n Media traverses the Expressway solution and is relayed between endpoints directly; all media is encrypted between the. Email: lmo-help@cisco. Cisco vWAAS Bundled Image Upgrade for ENCS 5400-W Series, with RMA Process for Cisco EOS/EOL WAVE Devices RMA Process for Cisco WAVE Devices Figure 1 Product Returns & Replacement (RMA) Page Step 2 From the Search drop-down list, choose one of the following search options: † Company Name † Order Number † Product Name †. E-Mail: RMA Question (Australia) E-Mail: RMA Question (New Zealand) Live Technical Support Chat: Please click here. Example 1: Consider a Cisco Business Edition 7000 server which features Unified Communications Manager and Unity Connection pre-installed. The ELLW provides the same terms as Cisco’s standard limited lifetime warranty but adds next business day delivery of replacement hardware, where available, and 90 days of 8X5 Cisco Technical Assistance Center (TAC) support. Confirm that there is no connectivity issue. Im raising an RMA request and sending this switch back to Cisco so they can investigate but wanted to know if anyone else has seen this or had. docx 1 For Next Calendar Day and Next Business Day delivery, the RMA request must be created by 3:00 PM Local Depot Time for delivery on the Next Calendar Day or Business Day. Cisco License Manager (CLM)—This method automates the process of obtaining licenses and deploying them on Cisco devices. If cisco RMA due to failure you can install in the same chassis cisco will change automatically, but if you installing new chassis ( may be contact cisco) BB **. Defective parts must be returned in accordance with the Cisco RMA Policy for Warranty and Hardware Support Contract Returns. Check and see if the issue occurs on another device. Please note that this support is applicable to certain Cisco Collaboration products. We need to perform the following procedure for replacing the old router from the vManage NMS. If you purchased through a Cisco Meraki reseller, your refund will be issued by that reseller. Enter RMA # Input the RMA(s) to be returned Place a comma after each RMA # when entering multiple. cisco. An Cisco Secure Client Apex license is required for both options. If. . If cisco RMA due to failure you can install in the same chassis cisco will change automatically, but if you installing new chassis ( may be contact cisco) BB **. Learn more about how Cisco is using Inclusive Language. Cisco Worldwide Contacts. 1. First, you'll have to contact the hardware manufacturer's RMA department to get. not an authorized RMA number, which is used to return products to Cisco, but a temporary tracking number. Organizations with highly mature operations embrace automation – giving them greater adaptability, resilience, and agility. Hardware replacement: Cisco or its service center will use commercially reasonable efforts to ship a replacement part for delivery within 10 working days after receipt of the defective product at Cisco’s site. Read the final. Hardware Replacement: Also known as Return Materials Authorization (RMA), this is the ability for you to return a product deemed to be defective and to receive a replacement at the service level specified in the terms and conditions of your service agreement. • Software Download (including Data Collection Tools and Smart Applications where available). If we initiated an RMA process and have received a new router as a replacement, you need to upload the updated version of the authorized vEdge serial number file to the NMS. Firstly, you need to call the cisco support frontline phone number (cisco support worldwide contacts are mentioned in this link. You can't send the product back without an RMA number -- well, you could, but it would either be marked "return to sender" or it would be misplaced and you'd never see it again. Gain visibility into and secure your operational technology (OT) devices to maximize uptime and improve operational efficiency. com 2. Aug 2007 - Jan 20135 years 6 months. Access your Cisco Account Profile in the OneID profile manager to update your customer or partner profile information. Such services are subject. com Latin America (including Mexico): latam-lsc-spvtg@cisco. Cisco shall bear the risk for loss or damage and pay for shipping costs (including any applicable duties, fees, licenses and customs formalities) of the failed Equipment to Cisco's designated location. How it Works: Our new RMA Creation process consists of four steps: Part Information Site Information Delivery Details Review & Submit Our Logistics and. Be sure to add the RMA number to all shipping labels on products being returned. Q. May I still work with my partner to get a warranty return materials authorization (RMA)? A. UDI information can be obtained from show version or show inventory taken from the command line interface (CLI) of the Cisco device. For questions regarding the RMA return or status, please e-mail: asset-recovery@cisco. They also detect malicious and/or counterfeit images by analyzing binary images installed on any Cisco device that come through our RMA process. Log out of the device terminal and make sure that there are no other configuration process running. Performance and reliability: Cisco Refresh is remanufactured and tested by trained Cisco remanufacturing technicians in state-of-the-art facilities. Learn how to return Cisco equipment with an RMA, who to contact for support, and how to remove data from your product. Meraki equipment is supported. RMA stands for “return material authorization”, and it is permission for you to return a product back to the supplier. Learn how to return a Cisco product using the return materials authorization (RMA) shipment process. In most cases the field engineer does not carry parts during a service call; parts are delivered by courier service. Cisco vWAAS Bundled Image Upgrade for ENCS 5400 Series, with RMA Process for Cisco EOS/EOL WAVE Devices. 2. Please contact Customer Relations with additional questions at 866-SVC-4CDW (866-782-4239) or CustomerRelationsReturns@WEB. RTF RMA - In this case,. com Europe & Emerging Countries: emear-lsc-spvtg@cisco. Cisco WebEx Meetings Server Troubleshooting Guide. Click “Request Return Label & Pickup”. It is targeted for service providers and Cisco partners who need to manage multiple customer. Although processes may vary based on the network and its security and change management requirements, the following procedure represents an example of best practices that may help minimize the. xml files if any) to the new secondary ASA. All Cisco warranties apply to the end customer or original owner (the individual who purchased the product for their own use), also referred to as the end user, and are not transferable. g. See Labeling the Shipment . Automatic advise (auto-advise) occurs when the auto-upgrade process cannot find appropriate stack member software to copy to the new switch. Cisco does not offer, authorize, or endorse any used equipment inspection or recertification for Destroyed, Stolen, or Scrapped Products. Log into the Cisco POWR Tool Two login methods are available: Cisco. This guide is to assist in the standard steps required to return a service RMA part to Cisco from APAC location using the Cisco POWR Tool. This person will register for portal access first, becoming the delegated administrator. com for shipment process. Software support will be as follows. Options. The faulty swit. Welcome to Global Order Management RMA One Source Forum! The objective of Global Order Management is to ensure every RMA (Returned Material Authorization) is delivered to our customers within agreed commitment. Onboard a cEdge Device with PnP Process. Remove the SD card from the faulty device, and unrack the device. You can begin the RMA process from the Cisco Returns Portal. Return the defective gear to the designated Cisco return depot within 30 days to avoid being invoiced for the replacement product. On a firmware level, we had some compatibility issues with a Cisco driver in. Note: If you are in the USA, choose the preferred version of ACI software to be pre-loaded when you place the RMA request. Note: Use the CSV file from step 1 to fill in all the values requested when the device template is attached. Return Instructions. Step 3. 341-0337-02 (1. You’ve raised a TAC case and your hardware has been given a grim diagnosis. (30 minutes for severity 1 and 2 service requests) and all of Cisco’s RMA options (eight, as fast as two hours). A replacement sales order will be created as well as a RMA. 3. Designate your Administrator - View Onboarding Guide. A. The request will be processed within 24-48 business hours. Search RMAs Search by product name, serial number, and more. Once a customer or partner has a service request open with Duo technical support, an RMA will be initiatedIf you have a CE Series appliance, see Cisco UCS C220 Server Installation and Service Guide instead for basic information about that appliance and then follow your standard support process according to your service contract. Most mail-order businesses have a policy concerning returns. Click “Request Return Label & Pickup”. Products returned should be new and unused. This contract updating process was known as the “RMA back-end swap” process. Note: Customers in USA can choose the preferred version of ACI software to be pre-loaded when placing the RMA request. Log into the Cisco POWR Tool Two login methods are available: Cisco. Irrespective of the vPC role, the other side keeps the vPC link up since these steps lead to a dual active scenario. We make the Cisco RMA process easy. The documentation set for this product strives to use bias-free language. Users will start the RMA process on the Product Returns and. 3 - Faulty device ready to replace. The TAC engineer will hand you off to the logistics team, who will generate an RMA number for you. This change ensures that our. Cisco Webex Technical Support Enquiries Australia: 1800 493 239 New Zealand: 0508 555 607 Web: support. Step 2. Return material authorization (RMA) is an arrangement in which the supplier of a good or product agrees to have a customer ship the item back to them in exchange for a refund or credit due to a product defect or malfunction. Figure 1. Find out the prerequisites, components, background. . Place the top piece of foam over the card. After the service call the field engineer prepares the return part for shipping and advises you of the Cisco RMA process. 4. com online resources to get technical information on demand. In addition to a higher capacity and. CISCO PUBLIC INFORMATION, Cisco Success Tracks. CISCO PUBLIC INFORMATION, Cisco RMA Only. S1 or S2 service requests: For S1 or S2 issues, or if you do not have Internet access for S3 and S4 issues, contact the Cisco TAC by telephone to submit your service requests. 5 Return Material Authorization. Please follow the packaging instructions and shipping requirements provided on the RMA Process page. ) Go into the console of the device and change the management interface ip address back to the. For a DOA RMA: A new unit will be shipped from the Juniper manufacturing facility within two (2) business days; The defective product must be returned within ten (10) days from receipt of the replacement unit;During the Discovery process, Cisco DNA Center assigns a role to each of the discovered devices. Hi all I am trying to replace a faulty 9300-24T with a new 9300-24T. docx Cisco RMA Only Service Service Summary: This Service Description must be read in conjunction with How Cisco Provides Services, which is incorporated into this document by reference. Customer Benefits: Less troubleshooting - the IRE (Intelligent RMA Experience) Prediction Engine does the thinking and decides if the RMA is needed or n. With the introduction of NDFC Release 12, users get a consistent experience across NDFC and other services hosted. Cisco hardware during the standard Return Material Authorization (RMA) process. Access to Cisco. Normally, for a 5508, I always use the Service Port to upload the config because I don't have to be scampering around looking for an GLC-T. Hello, We have a Cisco UCS C240 M4 that is going through the RMA process. STACK-T4-3M. Cisco Corporate Social Responsibility (CSR) Cisco has a purpose to power an inclusive future for all, including helping ensure a sustainable and regenerative future for our planet. Not everyone can contact Cisco TAC and raise a Case. Our new Customer Handoff Experience will eliminate the back and forth between you and Cisco when an RMA is needed and let you update shipping information directly on your RMA before submitting the order. Usage tips. It is highly dependent on the level of maintenance. further details are below:-. We've had a handful of memory failures, and one or two system board or CPU hardware failures, and the RMA process for those has always been smooth. com (including Smart Enabled Portal where available). Shut down the peer link.